– USA:
Phoenix is the new chart leader; Los Angeles still in last place
– International:
Eastern European cities move up; Tokyo and Athens lose ground; Strong newcomer: Budapest ranks third
Nuremberg, 19 July 2010 – Even if the stay was quite pleasant, in assessing the price paid for their accommodation, many guests ultimately gave a critical review of their personal experience at the hotel. Was the room truly a bargain, or should the offer really have been less expensive?
As the second half of the year begins, hotel.info, the free online hotel reservation service for more than 210,000 hotels worldwide, has evaluated the reviews submitted by its booking customers in terms of value for money. Which cities’ hotel operators offered good service at a fair price, and where were the impressions less favorable? The investigation focused on experiences of guests who had stayed in three and four-star hotels booked through www.hotel.info.
hotel.info Top 15 Cities in the USA
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Phoenix is the new chart leader in the USA. Hotels in Phoenix received the highest customer ratings. Most hotel operators were unable to keep the level of quality offered constant compared with the price demanded, which resulted in many cities changing places in the rankings. Hotel operators in Los Angeles apparently were once again unable to provide convincing quality, or the prices were too high – at least according to the reviews of hotel.info guests. Although hotel operators in this major city slightly improved their ranking, it still was not enough to move up in the chart.
hotel.info Global Top 20: (major cities)
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In the global rankings, Prague took over Lisbon’s crown, moving into first place ahead of the Portuguese capital. Visitors to the city indicated the highest levels of satisfaction with the value for money offered by the hotels they had booked. While Berlin, Ottawa and Vienna made slight advances, Tokyo, Athens and Paris lost significant ground. Obviously their guests were not as convinced by the service they received for their money. Improved value for money was registered by hotel operators in cities such as Shanghai, Istanbul, Hong Kong and Rome, allowing these destinations to move into the global rankings for the first time. Budapest even managed to leap to third place, as the Hungarian capital’s hotel operators seemed to have found a persuasive mix of service and price. In contrast, hotels in Rio de Janeiro were unable to leave such a favorable impression in terms of value for money. However, Buenos Aires succeeded in representing South America in the rankings. Bucharest also proved to be a strong new contender, helping Eastern Europe dominate the top half of the chart.
In an interesting development, overall satisfaction in terms of value for money rose slightly globally in comparison with the first quarter of 2010, although many major cities that had previously been in the top 20 no longer made the cut. Hotel operators in North America, in particular, are no longer able to count value for money as one of their strengths. Particularly disappointing was that fact that New York City was able to improve its value for money rating from 5.77 to 6.02, but this was still not enough to take the Big Apple past Berne in the rankings.
Guests are invited to assess the hotel that they have booked through www.hotel.info on a scale of 0 to 10 after they have checked out. Apart from criteria such as room quality and the friendliness of the staff, users can also evaluate the relationship between price and the quality offered.
