Mobile application will enhance customer experience at the airport
Dubai, UAE – January 2, 2012– Navigating one of the world’s busiest and largest airports just got easier with Dubai Airports unveiling a mobile application for Apple and Android devices.
Called myDXB, the application provides information on flights and gate numbers as well as way-finding to locate customer-facing services across the three terminals of Dubai International.
“The idea behind creating myDXB was to simply communicate the availability and location of commercial services to millions of passengers that pass through our terminals each month. The application is also a great way to plan ahead, enabling passengers to maximise their time with us, and direct them towards services from currency exchange to their favourite retail or food brands,” said Eugene Barry, Senior Vice President of Commercial Unit at Dubai Airports.
Barry added that Dubai Airports was constantly looking at ways to make the passenger journey more convenient, and innovative technologies are a natural choice for achieving that objective. “We understand the connection between way-finding and customer experience, and this application is the first step in offering our customers tools to plan their time at Dubai International, and to ultimately influence behaviour and spend,” Barry said.
Built with a simple interface, myDXB can be downloaded on iPhones and iPads as well as on the wide range of Android phones and tablets in seconds. While Dubai International offers free Wi-Fi Internet connectivity throughout the airport, the directory element of the application has been designed to operate offline so that more customers can access and benefit from it.
