Jumeirah Group / Jumeirah Hotels & Resorts – Dubai (United Arab Emirates)
Job Description
A fantastic opportunity has arisen for a highly talented and motivated Hotel Manager. In this role you will be responsible for assisting the General Manager in ensuring the success and sustainability of Jumeirah Emirates Towers in achieving its objectives, by deploying best practice business excellence processes and policies, empowerment and continuous improvement methodologies.
As a Hotel Manager, your main responsibilities will include but not be limited to the following:
- Assist the management team in execution of the business strategy ensuring the Business Excellence framework is utilised in order to achieve goals set in the SBU Balanced Scorecard.
- Analyse and improve service, quality standards and the professionalism of the management team in order to ensure operational service excellence.
- Spend time in operational departments to ensure effective deployment of the management team and optimum operational performance.
- Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
- Verify that the best products are used in the hotel operation on a regular basis.
- Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
- Ensure that Department Heads maximise productivity and efficiencies in line with company guidelines and local labour legislation.
- Seek opportunities to encourage teamwork in order to share resources and best practice between departments.
- Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.
- Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication
- Act as Senior Manager on Duty for the hotel as scheduled.
- Deputise generally in the absence of the General Manager when required.
- Interact with owners/asset managers/guests on behalf of the General Manager in his/her absence.
- Responsible for creating and executing the Yearly Business Plan which is measurable and achievable; taking responsibility for the profitability of the hotel.
Desired Skills & Experience
Having completed a Management qualification from a recognised hotel or business school, you must be able to demonstrate at least 5 years experience in a senior management role in a 5* hotel or resort. You must also demonstrate experience of working with asset managers or owner representatives.
You should have a combination of operational experience in both Rooms and Food & Beverage, be able to demonstrate achievements in improving customer satisfaction and profitability, have worked in a culturally diverse workforce, and have experience in project management.
With a good command of the English language, verbal and written, you will also have a working knowledge of MicroSoft packages including Word and Excel.
About the Benefits
This position offers a highly competitive salary and package which include: housing allowance, annual flight allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates. Married colleagues will enjoy family benefits for up to two children which include education assistance.
Company Description
At Jumeirah, we are committed to encouraging and developing our colleagues, in world class environments. We value diversity and equal opportunity, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, USA and the Middle East. Designed to resemble a billowing sail, the Burj al Arab soars to a height of 321 metres dominating the Dubai coastline. At night it offers an unforgettable sight surrounded by choreographed colour sculptures of water and fire. This all-suite hotel reflects the finest that the world has to offer.
Soaring high, Jumeirah Emirates towers has been voted “Best Business Hotel in the Middle East” for the last eight years running by the Business Traveller Award. Set in the heart of Dubai, our iconic property is a sleek architectural masterpiece comprising of two equilateral triangles; a 305 meter hotel tower and a 350 meter office tower which are connected by a central podium; home to our unique and prestigious shopping & dining destination. Jumeirah Emirates Towers has been designed to cater for every possible need and offers unparalleled luxury and elegance. More info at: http://www.jumeirah.com
