Burleigh Court’s customer relations manager Natasha Hughes has been recognised in the miaList 2014.
The miaList recognises individuals from within the meetings industry who are willing to go that little bit further in pursuit of excellence for their client, employer or colleagues. Natasha was named as one of the 10 winners at a celebratory lunch at Church House Conference Centre on April 7.
The rigorous judging process involved an initial written submission about the nominated individual from which judges selected a shortlist. Those shortlisted were invited to a group lunch where both the nominator and nominee took part in a video interview which was then viewed by the judges who decided on the final list.
A Loughborough University graduate, 28-year-old Natasha joined Burleigh Court 18 months ago – her first job in the hotel and conference industry. During her time in the role, Natasha has introduced the venue’s ‘Employee Voice’ initiative alongside a colleague, which engages directly with all employees to explore ways of improving the business. As a result of her efforts, Burleigh Court has seen performance improvements in all key measurement areas including the BDRC Guest Rate and Venue Verdict benchmarks and Review Pro, which she introduced to monitor, track and manage the venue’s online reputation. Natasha was also instrumental in Burleigh Court’s success at the recent M&IT awards, where the venue picked up Gold in the Best Academic Venue category and Silver in the Best Conference and Banqueting Staff category.
Natasha was nominated for the miaList by Burleigh Court’s Operations Manager Guy Hodge. He says: “In a very short period of time Natasha has had a significant impact on our service delivery and culture. She leads from the front and sets a fantastic example to the team with her commitment, focus, enthusiasm and passion for offering the very best customer service. Natasha is a true champion and ambassador for our brand, our people and our customer service and has been a catalyst for change and re-invention within our organisation. I’m delighted that Natasha’s commitment has been recognised by the miaList, it is a fantastic achievement”.
Natasha adds: “I am delighted to be included in the miaList 2014 as it’s a reflection of Burleigh Court. They have helped me achieve my goals and make improvements wherever possible.”
Burleigh Court, part of imago’s portfolio of venues, is one of the UK’s leading residential conference centres and provides the ideal environment for training and conference events offering 26 meeting rooms, 150 square metres of exhibition space and 225 en-suite bedrooms.
