New version of the popular i-Guest hotel service mobile app is now General Available (GA) with exciting new features
Atlanta, USA – May 5, 2014 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, announced the General Availability (GA) of i-Guest V3 to users on iOS and Android mobile devices, boosting functionality for both hoteliers and guests.
FCS i-Guest has fast become a favorite guest-service application since being released to the hospitality market in 2011. Continuing to stay on the leading edge of technology, FCS has made significant enhancements in subsequent releases of i-Guest, allowing hotels to maximize the guest experience at their properties-at anytime and from anywhere.
FCS announced the new i-Guest V3 features:
Supports multiple brands – one single master app enforces brand loyalty and eases app management for the brand on the guests’ own devices
Supports multiple properties – all properties under each brand are listed for easy cross-property marketing and individual hotel inquires
Supports multiple time zones – supports worldwide coverage
Supports offline access – auto-cache of hotel data even without a network connection
Improved navigation – easier navigation between favorites, hotel services, and 3rd party technology within one app
Dedicated video for group – facilitates dedicated videos for conventions and meetings based on group codes or individual guests
Push notifications – capable of sending targeted messages to specific guests, actively at specific days and times
Micros POS 3700/9700 integration – automates in-room dining to the POS
Hotel reservations – facilitates hotel reservation inquires to the hotel reservation team for processing or automates the entire booking process if interfaced to the hotel booking system
“This is a stylish and innovative way for guests to request hotel services-anytime, anywhere,” says Hotel ICON General Manager Richard Hatter. “The i-Guest application matches Hotel ICON’s vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment.”
i-Guest V3 enhancements continue to benefit hoteliers with a direct bridge between all departments, helping to ensure that guest requests are delivered as accurately as possible and in a timely manner via the FCS e-Connect system or via email and printer if FCS e-Connect is not installed. For example, a hotel guest using i-Guest can report a burned-out light bulb directly from their i-Guest equipped mobile phone. The notification is then automatically escalated to engineering, housekeeping and/or the appropriate guest service team through the existing operation work flow process.
This simplification of communications between hotel guests and operations staff is a key differentiator between i-Guest and other guest-facing applications currently on the market. In addition, i-Guest V3’s ability to integrate with FCS e-Housekeeping, e-Recovery, e-Engineering, e-Concierge, Unicorn, Phoenix and WinVoice creates a comprehensive and seamless environment without any extra interface to 3rd party systems. This reduces IT complexity and greatly decreases integration and maintenance costs.
FCS i-Guest allows hotel guests have access to real time property and amenity information from the convenience of their own mobile devices. i-Guest allows users to initiate various service requests, such as wake-up calls or express check-out, for faster and more convenient service prior to or during their stay. Central to the i-Guest app is its multi-language capabilities that allow for up to six programmable languages, breaking down the language barrier for international travelers.
“In addition to guest satisfaction improvements and streamlined operations, i-Guest also becomes an efficient and convenient marketing platform for hotels by supplying guests with the latest hotel promotions through push notifications and pre-stay messaging,” reports Cris Davidson, Senior Director of Sales and Operations of North America for FCS. “Properties such as the Hotel ICON, Stamford Plaza Sydney Airport Hotel, Solaire Resort & Casino and Marco Polo Xiamen and others, have been very successful at implementing i-Guest into their daily routine and reported that the enhanced customer engagement experience is revolutionizing everyday interactions at the property.”
For more information on additional i-Guest functionality and benefits, please visit http://www.fcscs.com/fcs-i-guest.
