Speaking about the next ECM Meeting, Ignasi de Delàs, ECM President, said: “Together, we share the belief that the new normal is both creative and destructive. As travel and tourism professionals, we need to realise that constant change is the only constant. Looking back over the past decade, our travel markets have become digital and global. Consumers have moved to mobile. Lean business models and new types of aircrafts have boosted the connectivity of our cities. Global OTAs, booking platforms and advertising by data analytics have conquered consumers attention along with the media spend of our industry. A new affluent middle class of consumers from vast emerging markets has checked in to a lifestyle of global travel, as have millions of consumers with logins on Airbnb, Instagram, Facebook and Weibo, where most travels begin and end. Finally, and sadly, terrorism has shown its ugly face and deep impact on urban travel and tourism throughout Europe.”