The crisis management specialist is presenting its innovative software at ITB Berlin 2019
Since Germany’s new Travel Law came into force tour operators and travel agencies have taken on a greater obligation as regards complaints and claims. It is unrealistic for small and medium-sized enterprises to be available 24/7, so the crisis management specialist A3M has designed a new product that will be presented at ITB Berlin 2019 for the first time.
The company’s new Incident Management System (IMS) comprises a service centre and software specifically for entering and processing claims. This makes it easier to recognise, process and handle claims. Travel agencies and tour operators can purchase the new claims software from the Tübingen-based company in a number of different versions. The price depends on the number of calls or cases managed. After completion of the current test phase the new software will be presented at ITB Berlin and be available to potential customers.
The experienced editorial department of the crisis management specialist A3M monitors crises worldwide, from political unrest to natural disasters. Tour operators can then make use of this information for alerting travellers at relevant holiday destinations, if necessary. That way, A3M’s professional early warning, information and communication systems are an efficient tool for managing crises.
